Terms & Conditions

Acceptance of Terms and Conditions

Use of the Bodegas Bentomiz online reservation system and/or contact email system implies knowledge and acceptance of the follow Terms and Conditions for use.

Bodegas Bentomiz reserves the right to amend the Terms and Conditions: amendments will apply to all reservations made once the amended terms are published on the website www.bodegasbentomiz.com .

Contact information

The information required to make a reservation is obtained in order to process the reservation, communicate with the customer as and where necessary and improve our services and marketing. All submitted data is managed according to our Privacy Policy; please reference this for further details.

Reservations

Tour and Tasting reservations are complete once they have been confirmed online. In cases where the confirmation is not shown it is the responsibility of clients to send an email enquiry to info@bodegasbentomiz.com asking for their reservation to be confirmed.

Reservation Payments

Reservations for services including lunch require payment of a deposit per person for whom lunch is ordered (not including child’s menus).

Reservation for events requires prepayment for the event.   

Payment may be made by secure credit or debit card transaction (or through a paypal account.

All transactions are effected in Euros.

Booking Cancellations

Clients may cancel bookings by emailing reservas@bodegasbentomiz.com or calling +34 951 386 706, to communicate their cancellation. For cancellations made more than 48 hours before the reservation date deposits or prepayments will be refunded by arrangement.

Deposits paid for bookings including lunches will not be refunded for late cancellations made 48 hours or less before the reservation date, except in special circumstances at the discretion of Bodegas Bentomiz S.L.

Payments for events will not be refunded for late cancellations made 48 hours or less before the reservation date, except in special circumstances at the discretion of the directors of Bodegas Bentomiz S.L.

Deposits or Payments made in respect of reservations that  have been cancelled 48 hours or less before the date of the reservation may be transferred to a new booking, at the discretion of and by arrangement with the directors of Bodegas Bentomiz S.L.

Bodegas Bentomiz S.L. may cancel services and/or events, where unforeseen circumstances make this necessary. Clients with reservations will be informed of the cancellation as soon as possible, and deposits or prepayments will be refunded by arrangement.

Services Provided

The services provided by Bodegas Bentomiz S.L. are as described on the Bodegas Bentomiz website at www.bodegasbentomiz.com. Clients who are delayed should contact Bodegas Bentomiz by phone or email. The client is responsible for arriving at the given start time of the service booked; late arrival may mean that the client misses some part of the service

Special Food Requirements

Bodegas Bentomiz S.L. must be informed of special food requirements, allergies or intolerances. Provision of accurate information in regard to such requirements due to allergy or lifestyle choice is the responsibility of the client. When provided the relevant details Bodegas Bentomiz S.L. will adapt menus as necessary to exclude allergens for individual clients from the dishes served.

Children

The welfare and care of children visiting with clients is the sole responsibility of the clients who accompany them. Children accompanying clients on a Tours and Tastings are not charged for the experience but will be charged for drinks purchased, though still water is free of charge.

Disabled Visitors

Bodegas Bentomiz has a stair-lift for wheelchair users and others with mobility issues, and toilet facilities adapted for wheelchair users. Clients should inform Bodegas Bentomiz when making their booking of relevant disabilities. Bodegas Bentomiz wishes to welcome disabled guests where possible but does not guarantee provision of the service in all circumstances.